Need help with an analysis or payment?
How to recover an active job, verify payment status, or reach support.
Check your existing order and job first
Returning from checkout is not proof of credit delivery by itself. Sign in to the same Google account to check your credit balance and recent job history, or click Recover Job if an analysis was interrupted.
Unreadable video links
Video links must be public, require no login, and return the raw video file directly without watch-page wrappers. If a link fails, download a clip you have permission to analyze and upload the file instead.
Contact support
Email support@reavideoai.com with your order ID or job ID. Never send passwords, verification codes, or card numbers.